Citizen Services

The Department of Hydropower Development provides comprehensive services to citizens, communities, and stakeholders affected by or interested in hydropower development.

Service Categories

1. Public Information and Transparency

Right to Information (RTI) Services

Citizens have the right to access government information under RTI Act 2005.

How to File RTI Request:

1. Submit written request to Public Information Officer
2. Specify documents/information required
3. Pay prescribed RTI fee
4. Receive response within 30 days
5. Appeal if unsatisfied

Contact: Komli Mathew Pakmen, PIO Phone: 8731931119 Email: commrdhpd.arn@gmail.com

Documents Typically Available:

• Project policies and agreements
• Environmental clearance documents
• LADF utilization reports
• Committee meeting minutes
• Annual progress reports
• Compliance monitoring reports
• Audit findings

Processing Time: 30 days (standard), 45 days (complex cases)

Appeals: Appeals to Appellate Authority if RTI denied

2. Grievance Redressal Services

Project-Related Grievances

For persons affected by hydropower projects:

Grievance Categories:

• Environmental impact concerns
• Resettlement and rehabilitation issues
• LADF project selection and implementation
• Employment opportunity problems
• Community benefit delivery gaps
• Compensation disputes
• Livelihood restoration concerns

Filing Grievance:

1. In Person: Visit DHPD office in Civil Secretariat
2. By Post: Send written complaint with details
3. By Email: commrdhpd.arn@gmail.com
4. By Phone: Contact PIO at 8731931119
5. Through LADF Committee: Local grievance receipt

Required Information:

• Grievance description
• Project name and location
• Your name and contact details
• Supporting documents